Reach out to us
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. You can reach us for help with deposits, withdrawals, verification or gameplay problems; we aim to respond promptly and guide you through any issue. Use live chat for urgent matters or email for detailed enquiries - contact details are provided below so you can choose the most convenient channel.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat available, email replies within 2 hours for urgent issues |
| General enquiries | [email protected] - For billing, partnerships or general questions; expect reply in 24 hours |
| Affiliate enquiries | [email protected] - Affiliate team handles applications and payments; response Mon-Fri |
| Phone | +1 415 309 6724 - English support via phone for account and payments |
| Working hours | 24/7 live chat; email Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred way to contact us for detailed requests, account-related issues, or any case requiring explanations or documents. Please include a clear subject line and a brief description of the problem, attach relevant files, and provide up-to-date contact details, including a phone number if available, to speed processing. Missing or unclear information can delay our response.
Send us a message
Name Email Message Send messageResponse Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple requests are often resolved in the initial reply, while more complex cases - such as account verification or payment investigations - may require additional time and collaboration. If a case needs extra review, we’ll keep you updated on progress and expected timelines.
Feedback
We welcome your feedback, suggestions, and ideas to improve the site. Please share what you like, what’s unclear, or any features you’d like to see added. Our team reviews every message carefully and uses player input to refine promotions, navigation, and overall user experience. Your notes help us improve service and fix issues faster. Thanks for helping us make the site better.