Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you use Royal Stars services. We take player privacy seriously and describe below the types of data we process, how we use it, and the choices available to you. If you have questions about our practices, you can contact our privacy team at [email protected].

Types of data we collect

We collect information needed to open and maintain your account, provide games and customer support, and meet our operational obligations. Collected data falls into three main groups.

Personal data

Personal data includes your name, date of birth, contact details, billing and payment information, identity documents submitted for verification, and any information you provide when contacting support. We use this data to manage your account and process transactions.

Technical data

Technical data is generated by your device and connection. This includes IP address, device type, browser type, operating system, game activity logs, session timestamps and crash reports. We use this data to operate the site, detect fraud and improve performance.

Transactional data

Transactional data covers deposits, withdrawals, bet and game history, bonuses and loyalty activity. We record payment confirmations and other transaction details required to maintain accurate account records and to investigate disputes.

How we use information

We use your data to provide and improve our services, secure accounts, process payments, verify identity, comply with legal obligations and respond to support requests. Data also helps us personalise site content, handle disputes and detect or prevent fraud and abuse.

Data protection and storage

We store personal and technical data on secure servers and use technical and organisational measures such as encryption, access controls and monitoring to protect information. Access to personal data is limited to authorised personnel who need it to perform their duties. We retain data as long as necessary to fulfil the purposes described and to meet legal or operational requirements.

Cookies and tracking technologies

We use cookies and similar technologies to manage sessions, remember preferences, provide personalised content and measure site performance. Some cookies are essential for basic site functions, while others are used for analytics and optional personalisation. You can manage cookie preferences in your browser or via any cookie settings provided on the site.

Your rights and choices

You have choices about how we use your information. You can access, correct or update your account details in your profile. You can request deletion of your account, object to certain processing activities, or withdraw consent where applicable. We will respond to requests in line with applicable processes and may need to retain certain information for legitimate business or legal reasons.

Access, correction and deletion

To request access, correction or deletion, contact us at [email protected]. For deletion requests we may need to verify your identity and retain transaction records required for dispute resolution or legal obligations.

Information sharing and third parties

We may share data with service providers who perform services on our behalf, payment processors, identity verification partners and with parties where required to investigate fraud or to comply with legal obligations. We require third parties to protect personal data and restrict use to authorised purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and take effect when published. Continued use of RoyalStars after changes indicates acceptance of the updated policy.