Responsible Gambling

At Royal Stars we take responsible play seriously. We want every session to stay fun and under control, so we offer clear tools and guidance to help you manage time, staking and access to your account. If you ever feel play is becoming a problem, we encourage you to act early and use the controls described below.

Player protection principles

We promote safer gambling through practical measures: giving you control over deposits and session time, offering temporary breaks and account closure, and providing straightforward ways to contact our support team for help. We do not tolerate underage play and expect all players to follow the rules that protect their own wellbeing.

Activity-control tools

You can find all available tools in your account settings or by contacting live chat. Use these controls to tailor play to your circumstances and regain control quickly when needed.

Deposit limits

Set a daily deposit limit to control how much you add to your account. Once a personal daily limit is applied it cannot be reduced for 7 days, so choose limits carefully. Minimum and maximum values may vary by payment method.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These limits are intended to keep staking predictable and prevent unexpected short-term losses.

Time limits and session controls

Use session timers or time-outs to remind you when it is time to stop. You can also take an account break for short periods. Temporary account suspensions are available from 1 day up to 1 year and reopen automatically at the end of the break.

Self-exclusion

If you need a longer-term solution, request self-exclusion via our support team. Permanent self-exclusion will block access to the account; any remaining balance or withdrawal requests will be handled directly with support. Contact options are available in your account area.

Recognising signs of problematic behaviour

Be alert for warning signs such as chasing losses, spending more time or money than planned, neglecting responsibilities, or hiding gambling activity. If you notice these patterns in yourself or someone you care about, act early and use the tools above.

Practical tips to stay in control

Set a deposit budget before you play, use loss and session limits, take regular breaks, avoid using credit for play, and keep gambling as a form of entertainment rather than income. Reviewing transaction history regularly helps spot changes in behaviour early.

Professional help and support

If you need external support, please seek local professional services or a healthcare provider for confidential advice. You can also contact our support team via live chat or the in-account contact options for guidance on applying limits or self-exclusion. At RoyalStars we will support reasonable requests to restrict or close accounts and help you take the next step toward safer play.