Terms and Conditions

These Terms and Conditions describe the rules that govern use of the Royal Stars platform and our relationship with players. We publish these terms so that you understand your obligations when you register, play, deposit and request withdrawals. By using the site you accept these terms and any related rules published in the cashier, promotions pages and help centre.

Account responsibilities

You are responsible for maintaining a single, accurate account and for keeping your login details secure. We may restrict, suspend or close accounts where we suspect account sharing, fraudulent activity, or breaches of these terms. You must notify us immediately if you believe your account security has been compromised. We reserve the right to request documents to verify identity, address and payment methods before allowing withdrawals or further account activity.

Eligibility requirements

To open an account you must meet the minimum age and eligibility rules shown at registration. We will refuse registration or restrict play where local laws, payment restrictions or our internal policies prevent access. Only one account per person or household is permitted unless otherwise agreed in writing. We may refuse service to anyone who cannot satisfy verification checks.

Acceptable platform use

Players must use the site lawfully and in good faith. Prohibited behaviour includes account abuse, bonus manipulation, use of automated play tools, collusion, money laundering, and any activity intended to exploit technical vulnerabilities. We may suspend play and withhold funds while we investigate suspected breaches. Repeated or serious breaches may lead to account closure and forfeiture of winnings.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that apply in addition to these general conditions. Each promotion will indicate activation steps, eligible games, wagering requirements, maximum bet limits and any cashout caps. We publish current promotion rules in the cashier and promotion pages; players must accept and follow those rules to benefit from offers. Any abuse of promotions may result in voided bonuses and withheld winnings.

Deposits and withdrawals

We accept a range of payment methods as shown in the cashier. Deposits are normally applied instantly but processing times and minimums may vary by method. Withdrawals are subject to verification and anti-fraud checks and may require identity and source-of-funds documentation. We may apply limits to withdrawal amounts and request that withdrawals be returned to the original payment method where possible. Any applicable fees or processing times are shown in the cashier.

Dispute resolution

If you have a complaint please contact our support team and provide relevant information. We will investigate and aim to resolve issues promptly through our internal complaints procedure. If a matter cannot be resolved directly, we will outline the next steps and available escalation routes. Use of the site does not waive your consumer rights where local law provides protection.

Updates to terms and conditions

We may update these terms from time to time. Updated terms will be published on-site and take effect as stated in the update notice. Continued use of the platform after changes indicates acceptance of the revised terms. For any questions about these terms please contact support via the help channels available in your account.

RoyalStars is committed to fair play and responsible gaming. We provide tools to set deposit limits, take time-outs and request self-exclusion; players are encouraged to use these where needed.